To ensure a smooth resolution process, please follow these guidelines:
* Notification Deadline: Contact us within 24 hours of receiving your order.
* Unboxing Video Required: Record a clear video while opening the package to verify the item's condition upon arrival.
* Item Condition: The product must remain unused, in its original condition, and packaged as received.
* Proof of Purchase: A receipt or valid proof of purchase must be provided to complete your claim.
The following items are not eligible for return:
Pre-ordered products
* Discounted sale items
* Sarees with blouse stitching, fall and pico attachment
* Kurtis undergoing custom stitching
Once we receive and inspect your returned item:
* You’ll receive an email confirming receipt and the status of your refund request.
* If approved, your refund will be processed and credited to your original payment method within 15 days.
We only replace items if they are defective or damaged.
To request an exchange for the same item:
Email us at arshadeedesigns@gmail.com
Send your item to:
Bezac Design, Second, 13/2080/G, SBR Tower, Parthas lane, Pulimootil Silks, Central Junction, Kottayam, Kottayam, Kerala, 686001
Phone: +91 9048858576
Ship your item to:
Bezac Design, Second, 13/2080/G, SBR Tower, Parthas lane, Pulimootil Silks, Central Junction, Kottayam, Kottayam, Kerala, 686001
* You are responsible for return shipping costs, which are non-refundable.
* If your item is valued over ₹2000, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee receipt of items sent without tracking.
